Privacy Policy
Privacy Policy for Quantum Assist
Effective Date: 4 November 2025
At Quantum Assist, your privacy and trust are our top priorities. We specialize in developing and managing AI office assistants designed to help small businesses automate tasks, streamline workflows, and scale efficiently.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, products, or services.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information necessary to provide and improve our AI automation solutions. The information we collect may include both personal and business data.
1.1. Personal and Business Information
When you engage with Quantum Assist or purchase our AI assistant solutions, we may collect:
Your full name
Business name and contact details
ABN (Australian Business Number) or ACN (Australian Company Number)
Email address and phone number
Payment and billing details
Job title or role
Account login credentials (if applicable)
1.2. Operational Data
Our AI assistants may interact with your business systems and data to perform automated tasks. Depending on your integrations and use cases, this may include:
Customer inquiries or chat logs
Scheduling and calendar data
Task and workflow automation records
CRM or communication system data
We only access or process this data to deliver and maintain your services.
1.3. Technical and Usage Data
When you visit our website or use our online platforms, we may automatically collect:
IP address and browser type
Device and operating system information
Access times and website activity
Service performance and diagnostic data
This helps us improve system performance and optimize the user experience.
2. How We Use Your Information
We use collected data for purposes such as:
Providing and maintaining our AI assistant services
Customizing and optimizing automation tools for your business
Managing billing, payments, and customer support
Communicating service updates and improvements
Sending marketing or promotional materials (with your consent)
Ensuring system integrity and security
Complying with legal and regulatory obligations
Your information allows us to ensure your AI assistant functions securely and effectively within your business environment.
3. Data from Your AI Assistant
When your AI assistant interacts with your business systems or customers, Quantum Assist may temporarily process the data necessary to complete those tasks (e.g., responding to emails, updating CRM entries, scheduling meetings).
We do not sell, share, or permanently store this data beyond what is required to operate and improve your service — unless legally required or explicitly agreed upon in a service contract.
4. Data Sharing and Disclosure
We may share your data only when necessary and in accordance with this policy.
This may include:
Service Providers – Trusted third parties that help us host, deliver, or maintain our services (e.g., cloud storage, payment processors, analytics providers).
Integration Partners – With your permission, our AI systems may connect to third-party applications such as Google Workspace, Slack, or CRM software to perform automation tasks.
Legal Authorities – When required to comply with laws, regulations, or valid legal requests.
We do not sell, rent, or trade your data to third parties.
5. Data Security
We use a combination of administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.
These include secure servers, encrypted data transfers, access controls, and regular security reviews.
While we strive to maintain the highest security standards, no online service can guarantee complete protection. We encourage clients to maintain strong passwords and secure their own connected systems.
6. Data Retention
We retain your data only for as long as necessary to:
Provide and maintain our services
Fulfil contractual and legal obligations
Resolve disputes or enforce agreements
When data is no longer required, it is securely deleted or anonymized.
7. Your Rights and Choices
You have the right to:
Access your personal and business information
Correct inaccurate or incomplete information
Request deletion of your personal data (subject to legal or contractual exceptions)
Withdraw consent for marketing communications
Request a copy of your data in a portable format
To exercise any of these rights, please contact us at [email protected].
8. Cookies and Analytics
Our website uses cookies and analytics tools to:
Enhance user experience
Monitor website performance
Analyse traffic and user behaviour
You can control or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.
9. Children’s Privacy
Our services are intended for businesses and professionals. We do not knowingly collect or process information from individuals under 16 years of age.
10. International Data Transfers
If you access our services from outside Australia, your data may be transferred to and processed in Australia or other regions where our service providers operate. We ensure all transfers comply with applicable data protection laws.
11. Updates to This Policy
Quantum Assist may update this Privacy Policy from time to time. When changes are made, we will update the “Effective Date” and, where appropriate, notify users of significant changes.
We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, how we handle your information, or wish to exercise your data rights, please contact us:
Quantum Assist
📧 Email: [email protected]
📞 Phone: 0486 304 050
🏢 Address: 9 Worendo St, Wiangaree, NSW 2474, Australia
